TERMS AND CONDITIONS

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Please carefully review each point and print a copy for future reference in case of any issues.

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IMPORTANT: DO NOT PROCEED WITH BOOKING IF YOU DISAGREE WITH ANY OF THE FOLLOWING POINTS. OUR GOAL IS TO PROVIDE TRANSPARENT AND ETHICAL SERVICE WITHOUT ANY HIDDEN TERMS.

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1. I acknowledge and agree to the following Terms and Conditions, having printed a copy for my records.

2. I agree to bring my car to either of the following premises which i will choose when booking an appointment :

   • 2 Verbena Drive, Littleover, Derby, DE23 2HS

   • Great Northern Classics, 274 Osmaston Road, DE24 8AE.

3. A charge of £35 incl VAT will apply if we are unable to re-gas your car due to a significant leak or fault. The full-service price will be charged upon re-booking.

4. Ensure that AC ports are easily accessible. Some Electric cars (Tesla and BMW i3) may require plastic cowlings removal before the appointment. We are not insured to perform this task.

5. We are VAT registered and will issue a VAT Invoice by email.

6. Notify us on the service day if you do not want the free antibacterial treatment.

7. I understand that some cars' Air Conditioning may not function below 10 degrees Celsius.

8. If your vehicle experiences a refrigerant leak within 3 months of our service, we'll provide a free re-gas. You need to inform us about the leak within this 3-month period, and the repair should be done by a garage or one of our recommended mechanics, with proof of invoice. We only allow 1 month after you have informed us about the leak to return to us for a re-gas. Only one claim is allowed in the 3-month period. If no gas is in vehicle at time of the service, this could be due to a small leak and we advice that the Extreme Leak Additive is added, if you do not have the Extreme Leak Additive added this will void the Leak Guarantee. If you need a leak diagnosis, there's a £35 appointment charge, which will be refunded once the repair is completed. However, if the air conditioning issue is due to a mechanical fault and not a leak, the £35 charge will not be refunded to cover our time and the diagnosis. We only allow one free appointment and re-gas, if the repair is carried out by another garage and not one of our recommended mechanics and there is a leak on one of the seals that have been replaced, we will charge £35 per appointment . This guarantee only covers the full price service and not the promotional offer @ £18 between October - March or any other promotions we may offer.

9. We offer a free Nitrogen Pressure Test as part of the full service; otherwise, a charge of £35 incl VAT applies for the Nitrogen Leak Test only.

10. Payment methods accepted: cash or card.

11. Staykool is not liable if Leak Sealer Additives do not fix leaks. No guarantees are provided for the Extreme Sealer's effectiveness, but will fix 90% of leaks found.

12. UV Dye will only reveal leaks after the gas has escaped, not during the service.

13. For cars with a rear evaporator, we cannot check pipes under the vehicle for leaks.

14. We can only check visible components for leaks; therefore, small unseen leaks may not be detected.

15. No guarantees are offered due to the unpredictable nature of AC systems. Read more about leaks by clicking here

16. Customers must wait while their car has the AC service. Only takes 30 minutes.

17. CCTV is in operation at our premises, and servicing may be recorded.

18. If AC does not work post-service, leave gas for a few days. Full refund offered if it still does not work; must notify us within 14 days.

19. Staykool is not responsible for engine management lights or electrical faults if computer diagnostics are used. This is to prevent fraudulent claims. 

20. By booking online, you agree to receive promotional material; you can unsubscribe at any time.

21. Condensers purchased from us include fitting and the re-gas as part of the price we quote.

22. If you turn up to the wrong premises, you must re-book another appointment.

23. If you fit any parts yourself and a leak is found we charge £35 for an appointment and nitrogen test.

24. Do not request anti-bacterial treatment if you are sensitive to fragrances.

25. While advanced leak detection is used, a slight possibility of undetectable leaks exists. Staykool cannot be held responsible for leaks; no leak guarantees are offered.

26. Check the correct premises before arrival, as we operate from two locations.

27. A £15 no-show fee applies if not notified 24 hours prior to the appointment or canceled online.

28. If your AC does not work, we will determine the source of the problem and advice the cheapest solution.

29. Contact us info@staykool.co.uk or text 07541 724069 for future communication.

30. Once a customer, future services are offered at £18 incl vat plus the cost of gas from October to March

31. Do not arrive without a booked appointment.

32. Confirm that the bonnet release and interior fans are working correctly.

33. Nitrogen leak testing and ultrasonic testing identify 95% of leaks; however, we cannot guarantee no leaks post-re-gas. A £35 incl vat charge applies for a leak test appointment if a leak is detected.

34. At out Great Northern Classics location you can visit the attractions for free.